❓ Frequently Asked Questions
How do I activate my Pro license?
After purchasing, you'll receive a license key via email. Click the extension icon, go to Settings, and enter your license key in the "License Key" field.
Which AI platforms are supported?
Universal AI Backup supports:
- Claude (claude.ai)
- ChatGPT (chat.openai.com, chatgpt.com)
- Gemini (gemini.google.com)
- Microsoft Copilot (copilot.microsoft.com)
- Grok (x.com, grok.x.com)
- Perplexity (perplexity.ai)
Where are my backups stored?
All backups are stored locally on your computer in your browser's download folder. We don't upload or store your conversations on any server - everything stays private and secure on your device.
What export formats are available?
Free tier: JSON, Markdown, HTML, and Text
Pro tier: All formats above plus ZIP archives, code extraction, and custom formatting options
How do I use the floating backup button?
The floating button appears automatically on supported AI platforms. Click it to quickly backup your current conversation. You can toggle its visibility with Ctrl+Shift+H (Cmd+Shift+H on Mac) or hide it in settings.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied with the Pro version, email us at
aibackuppro@gmail.com within 30 days of purchase for a full refund.
The extension isn't working on my AI platform
Try these troubleshooting steps:
- Refresh the page (F5 or Ctrl+R)
- Check that the extension is enabled in chrome://extensions/
- Clear browser cache and cookies
- Disable other extensions that might conflict
- Update Chrome/Edge to the latest version
If issues persist, email us with details about your browser version and the AI platform you're using.
Is my data private and secure?
Absolutely! All processing happens locally on your device. We never send your conversations to any server, and we don't collect or store your data. Your AI conversations are yours alone.